Data Processors

EmpowerRD utilises both infrastructure and services specific vendors to provide products and services. The following is an up-to-date list (as of 05 June 2026) of names and purposes of EmpowerRD sub-processors.

Vendor: Amazon Web Services, Inc.
Purpose: Primary cloud infrastructure provider for EmpowerRD, where the EmpowerRD platform is hosted. Most data stored, processed and transmitted through EmpowerRD resides on Amazon Web Services data centers.
Data Centres: European Economic Area

Vendor: Google Cloud Platform
Purpose: Secondary cloud infrastructure provider for EmpowerRD services, data is stored and processed in Google Cloud Platform Data Centers.
Data Centres: European Economic Area

Vendor: IRIS Software Ltd
Purpose: Accounting system provider to enable submission of tax returns to HMRC
Data Centres: European Economic Area

Vendor: Xero (UK) Limited
Purpose: To raise and send invoices after claims have been submitted to HMRC.
Data Centres: European Economic Area

Vendor: HubSpot, Inc.
Purpose: To manage sales and service processes
Data Centres: United States of America

Vendor: Mailgun Technologies, Inc.
Purpose: To send transactional emails to you from the EmpowerRD Platform.
Data Centres: United States of America

Vendor: TalcCalc (Acorah Software Products Limited)
Purpose: Accounting system provider to enable submission of tax returns to HMRC
Data Centres: European Economic Area

Vendor: Smartlook (Cisco Systems Inc.)
Purpose: To monitor sessions for management of support cases and ongoing maintenance of our services, including onboarding assistance, support request analysis and issue diagnosis in the EmpowerRD platform.
Data Centres: United States and European Economic Area

Vendor: Twilio & Segment (Twilio Inc.)
Purpose: Messaging and data processing in the EmpowerRD platform
Data Centres: United States and European Economic Area

Vendor: Hightouch (Hightouch Inc.)
Purpose: Data processing and transfer in the EmpowerRD platform
Data Centres: United States and European Economic Area

Vendor: Coeffect (Coeffect Inc.)
Purpose: Data processing and transfer in the EmpowerRD platform
Data Centres: United States and European Economic Area

Vendor: Coupler (Coupler.io Inc.)
Purpose: Data processing and transfer in the EmpowerRD platform
Data Centres: United States and European Economic Area

Vendor: FiveTran (Fivetran Inc.)
Purpose: Data processing and transfer in the EmpowerRD platform
Data Centres: United States and European Economic Area

Vendor: Retool (Retool, Inc.)
Purpose: May process customer data in connection with Claim Processing, Support cases and ongoing maintenance of our services, including onboarding assistance, support request analysis, issue diagnosis in the EmpowerRD platform.
Data Centres: United States and European Economic Area

Vendor: Google Workspace including Gemini Enterprise (Alphabet Inc.)
Purpose: May process customer data in connection with Claim Delivery, Support cases and ongoing maintenance of our services, including onboarding assistance, support request analysis and issue diagnosis in the EmpowerRD platform.
Data Centres: European Economic Area and United States

Vendor: Google Vertex AI (Alphabet Inc.)
Purpose: May process customer data in connection with Claim Delivery, Support cases and ongoing maintenance of our services, including onboarding assistance, support request analysis and issue diagnosis in the EmpowerRD platform.
Data Centres: European Economic Area and United States

Vendor: Claude (Anthropic Inc.)
Purpose: May process customer data in connection with Claim Delivery, Support cases and ongoing maintenance of our services, including onboarding assistance, support request analysis and issue diagnosis in the EmpowerRD platform.
Data Centres: European Economic Area and United States

Vendor: Codex (OpenAI Inc.)
Purpose: May process customer data in connection with Claim Delivery, Support cases and ongoing maintenance of our services, including onboarding assistance, support request analysis and issue diagnosis in the EmpowerRD platform.
Data Centres: European Economic Area and United States

Vendor: Kreoh (Kreoh limited.)
Purpose: Service operations tooling and data processing in the EmpowerRD platform.
Data Centres: European Economic Area and United States

Vendor: PostHog (PostHog, Inc)
Purpose: To monitor event data in the EmpowerRD platform to support future development work and optimisations
Data Centres: United States and European Economic Area

Vendor: Claimer (Claimer Tech Limited.)
Purpose: Service operations tooling and data processing in the EmpowerRD platform.
Data Centres: European Economic Area and United States

Vendor: Slack (Slack Technologies Limited)
Purpose: May process customer data in connection with Claim Delivery, Support cases and ongoing maintenance of our services, including onboarding assistance, support request analysis and issue diagnosis in the EmpowerRD platform.
Data Centres: European Economic Area and United States

Vendor: SmartSearch (SmartSearch Limited)
Purpose: Conduct KYC (Know Your Customer Checks & KYB (Know Your Business) in order to be compliant with HMRCs requirements in the EmpowerRD platform.
Data Centres: European Economic Area and United States

Vendor: Datadog (Datadog, Inc.)
Purpose: May process customer data in connection with Support cases and ongoing maintenance of our services, including onboarding assistance, support request analysis and issue diagnosis in the EmpowerRD platform.
Data Centres: European Economic Area and United States